Co auto replaced my fuel pump carged me 1100 dollars . Said the reason was diesel in my fuel . I have a recept saying so . They tried to charge me 400$ to dispose of the fuel . I contacted golden gate gas station on usa parkway where i had filled up a half hour before . The maniger went to co auto confronting co auto about the fuel acusations . And co auto backed out on thair statement
Hello John, please take a moment to read. Yes we replaced your fuel pump, but not because the fuel was contaminated. We had diagnosed your vehicle for a no-start, no-run condition. Remember when you brought it in it was not running. The fuel pump we replaced fixed your concern, did it not? The pump had failed and we contacted you for approval in which you had authorized the repairs. The contaminated fuel was a concern for us as we did not want to reuse fuel we truly felt to be contaminated with diesel. The statement about us denying a particular acusation is false. We even disposed of your diesel contaminated fuel at no charge to you (a very expensive fee). Your concern really has nothing to do with our repairs as the fuel pump that we replaced fixed your truck and you drove away pleased. It is your right to review our company as you wish, just understand we did not scam you, nor charge you for anything that was not needed. You had clearly approved all the work that was performed. The point is your truck arrived and it would not run, we replaced the failed component and that fixed your truck . Please review your repair order as we charged you a fair price and did only what was approved by yourself. We truly hope you can see we are an honest and fair repair shop. I personally apologize that you are not a satisfied customer. Have a blessed day and take care of yourself. Vinnie Lucido Co-Owner of CoAuto
- CoAuto