This place is great! Honestly, totally recommend. First off, appointment was setup online, and they called w/in 30 mins to confirm and ask any questions needed. Great communication throughout, including texts, photos of what they found and total transparency throughout the whole process. This means that I was able to work like normal and not take hours off sitting there waiting for anything. After they sent all recommendations and photos and explanations, we briefly discussed on the phone and they weren't hurried, rushed or annoyed at all. Work completed on time, car was clean, and most importantly, work done well. They definitely aren't the cheapest car repair option in Reno, but much like your personal healthcare choices, do you really want the cheapest option? Or do you want high quality, respect, and someone that will stand by their work. And years from now, the couple extra bucks I spent on a superior experience will return itself in value. Well worth it, and money happily spent. Check them out next car issue you have.